Keep your launch moving.
How do I get started?
Create or open a project, import a screenshot or recording, then choose a template or adjust the device, text and backdrop. Save your project before closing it.
What does Pro unlock?
Editing is available without Pro. Exporting or sharing finished images, screenshot sets and videos requires Pro. Choose a weekly or annual auto-renewing subscription, or a lifetime purchase. All plans unlock the same Pro exports while your entitlement is active.
How do I restore a purchase?
Sign in with the Apple Account used for the purchase. Open the Pro screen and choose Restore Purchases with an internet connection. Check that a subscription is still active in your Apple Account settings.
How do I cancel or request a refund?
Manage subscriptions with Apple. Cancel at least 24 hours before the current period ends to avoid renewal. Deleting Shotform does not cancel a subscription. Lifetime is a one-time purchase with no renewal. Apple manages refund requests.
Where are my projects?
Your projects and imported media are stored on your device. There is no Shotform cloud account or developer-operated backup service. Removing the app can remove local projects; save exports and keep device backups appropriate to your needs.
Why does an export need attention?
Confirm that Pro is active, sufficient device storage is available and imported media remains accessible. For video, try a shorter export to help isolate the issue.
Contact
Include “Shotform” in your subject, your device model, system version, app version and a description of the issue. Do not send passwords or payment-card details. Share project media only if you choose to and it is necessary to explain the problem.